Gold support

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Latest EDM2000 release version: 08.01.2010.

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MicroMan2000 Ltd

Provider of Medical Software Solutions

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IT README
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Who uses EDM2000
Ketogenic diet and EKM

SMS messaging now integrated in EDM2000

News Flash!

EDM2000 on ITV news - click here to view

... and MicroMan2000 Ltd has provided technical support to the NHS for almost a third of that time!

Birmingham Children's Hospital is in the newspaper...

Email Support:

Please ensure the key word "EDM" is in the subject line of all email sent along with a description of any problems to ensure fast response to issues (do not forget to include your contact details!).

Microsoft Vista: We recommend that users do not upgrade to Vista. Preliminary testing for using EDM2000 with Vista is stable but why not use Windows 7 now?.

EDM2000™ - Now tested and working in a Citrix enviroment.

Please ensure you are running the latest version of EKM - down load link on EKM page.

 

 

Gold Support

         Unlimited software updates

         Unlimited support via e-mail, phone and (where necessary) on-site and remote visits.

         Four site visit per year

         Four-hour response

         Cover for 24 hours per day, seven days per week, 365 days a year

  Unlimited training of all EDM2000 users

 Cost per month: £798 (Cost per day: £26.24)

Cost per annum: £9,579 *

Additional on-site work or chargeable work at standard rate less 20% discount.  A minimum of half a day charge per visit.

* Additional charges may apply if hospital is in a congestion charging area

 

Not sure which one to choose? - use our support decision matrix to help

Updated: January 2010


Home | What's New | Products | Support products | Training | F.A.Q. | IT README | Software & Hardware | Additional costs | NHS numbers & CRS | Who uses EDM2000 | Ketogenic diet and EKM

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The bottom line: If EDM2000 does not do what you need it to do then tell us - we can make it happen! (EDM2000 has done it for the majority of children's hospitals in England, Ireland, Scotland and Wales every day of every year for over fourteen years, safely & reliably)