SMS messaging now integrated in EDM2000

News Flash!

EDM2000 on ITV news - click here to view

... and MicroMan2000 Ltd has provided technical support to the NHS for almost a third of that time!

Birmingham Children's Hospital is in the newspaper...

Email Support:

Please ensure the key word "EDM" is in the subject line of all email sent along with a description of any problems to ensure fast response to issues (do not forget to include your contact details!).

Microsoft Vista: We recommend that users do not upgrade to Vista. Preliminary testing for using EDM2000 with Vista is stable but why not use Windows 7 now?.

EDM2000™ - Now tested and working in a Citrix enviroment.

Please ensure you are running the latest version of EKM - down load link on EKM page.

Support Voucher Scheme

This is a brand new option and permits those hospitals on a very tight budget to pre-buy a support option at a fixed cost.  The way it is intended to work is that a hospital will purchase a 'Support Voucher' - each voucher will provide cover for five support events that consume 15 minutes or greater.  While a hospital holds a valid voucher any support event that requires less than 15 minutes to resolve will be covered free.  If a site visit is absolutely necessary then only the cost of travel will be additionally charged (normally in the region of £100 per visit).  A voucher will last for five support events or twelve months - whichever event occurs first.  Any program updates that are released in the time the voucher is valid will be provided free.

Costs:

Support voucher for five support events    -    £650* - valid for 12 months from time of purchase

*If a site visit is required then only the travel costs incurred will be charged.  It is strongly recommended that any hospital that avails of this scheme have a remote link facility available to us (either via Citrix, PC Anywhere or Terminal Server)

Updated: January 2010

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The bottom line: If EDM2000™ does not do what you need it to do then tell us - we can make it happen! (EDM2000™ has done it for the majority of children's hospitals in England, Ireland, Scotland and Wales every day of every year for over fourteen years, safely & reliably)