T&M support

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Latest EDM2000 release version: 08.01.2010.

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MicroMan2000 Ltd

Provider of Medical Software Solutions

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Ketogenic diet and EKM

SMS messaging now integrated in EDM2000

News Flash!

EDM2000 on ITV news - click here to view

... and MicroMan2000 Ltd has provided technical support to the NHS for almost a third of that time!

Birmingham Children's Hospital is in the newspaper...

Email Support:

Please ensure the key word "EDM" is in the subject line of all email sent along with a description of any problems to ensure fast response to issues (do not forget to include your contact details!).

Microsoft Vista: We recommend that users do not upgrade to Vista. Preliminary testing for using EDM2000 with Vista is stable but why not use Windows 7 now?.

EDM2000™ - Now tested and working in a Citrix enviroment.

Please ensure you are running the latest version of EKM - down load link on EKM page.

 

 

T&M Support 

If no support option is taken then work is charged on a T&M (Time and Materials) basis.  Upgrades will be available at 25% of the current cost of the full retail version of EDM2000.

Standard hourly charge rate:            £120.00 per hour or part thereof

Minimum charge per call-out:            £500.00 *

* Additional charges may apply if hospital is in a congestion charging area

Due to our extensive experience in data base design and programming we are also available to assist with other data base projects.  Please ask for more details and a quotation.  This work is normally charged at our hourly rate but we will also provide quotes for day work.  This work can be done on-site or remotely via VPN/TS/Citrix if you have the facilities.

Updated: January 2007


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The bottom line: If EDM2000 does not do what you need it to do then tell us - we can make it happen! (EDM2000 has done it for the majority of children's hospitals in England, Ireland, Scotland and Wales every day of every year for over fourteen years, safely & reliably)